Compliments, complaints and feedback
If you have an enquiry, dispute or complaint please let us know as soon as possible so we can understand the issue and then work to resolve it promptly.
Your complaint will be treated professionally and courteously. You can lodge your complaint by:
Email to firstname.lastname@example.org
Phone to 03 9473 0133
Post to PO BOX 207 Abbotsford, Victoria, 3067
Our commitment to you:
- We’ll respond to written correspondence within 10 business days of receipt
- We’ll respond to verbal correspondence within 48 hours of the call being placed
- We’ll acknowledge email correspondence within 48 hours of receipt and respond by email within 10 business days
As a registered Disability Service Provider, we’ll log all complaints in the Annual Complaints Reporting (ACR) online tool
In some instances we may not be able to respond within the above timelines. If this is the case, we’ll let you know when the completion date is to be expected. We thank you for taking the time to let us know of your concerns. We care about your feedback.